If you think WhatsApp is just a messaging app, then you are wrong. Whatsapp business is now becoming a powerful SEO Sydney marketing tool. Whatsapp has launched a new feature to boost business growth in January 2018 – WhatsApp Business. The aim is to make businesses more accessible and convenient. It helps companies to reach out to their potential customers through WhatsApp chat. With the help of this tool, you can easily connect with your customers to solve their queries and doubts. Whatsapp businesses are not only adding value to your business but also help gather customers around the globe. Here in this article, Webomaze Pty Ltd provides you with a complete WhatsApp business solution.
What is Whatsapp Business?
With over 1.5 billion users and 60 billion messages sent a day, Whatsapp is one of the robust platforms that connect people around the globe. And business owners always look for platforms like WhatsApp to attract and reach out to potential customers and for lead generation. The reason why the Facebook developer of WhatsApp has launched this feature is to boost businesses online.
Small, medium and large business owners are relying on WhatsApp to connect and interact with customers to solve their queries personally. It is a more personalized and direct way to approach people to buy your products and services online. It will help gain your customer’s trust, increase your business credibility and lead to your business growing organically.
Benefits of Whatsapp Chatbot in Your Ecommerce Business Website
There are numerous advantages of using Chatbot in your Ecommerce business. Here we have listed some of them. Check them out now!
User interface
Incorporating a WhatsApp chatbot in your business website offers businesses and customers a better user interface to reach out to clients and run a business successfully. Whatsapp chatbot helps users connect with your business directly through their WhatsApp, and there is no need to install any other app for chatting. Ecommerce businesses who are offering chatting options directly on their WhatsApp end up making more profitable deals and a strong client base. Read more about a strong client base in our next point.
Build a strong client base
Whatsapp is the best medium to connect with your target audience and build a long term relationship. Incorporating a WhatsApp business chatbot into your eCommerce website helps connect with your customers on their mobile phones, where you can collect their personal information such as contact details, emails, and demographics of the clients. This detail companies can use to send alerts, reminders, and notifications, related to their future deals to their costumes.
Easy to use and cost-effective
Ecommerce businesses are relying on WhatsApp Chatbot due to its ease of use and cost-effectiveness. Whatsapp chatbot is very easy to install into your eCommerce website and easy to access too. Whatsapp offers multiple forms to send messages, reminders, and notifications in the form of text, audio, documents, video, pictures and much more. Many eCommerce business owners use virtual phone numbers to deliver their services more personable, faster and more flexible.
Real-time conversation
Whatsapp is the best approach for business to offer real-time communication with your clients. Whatsapp chatbot for business helps you to solve your client’s query 24/7 without any delay. Users love pursuing businesses because Whatsapp provides real-time communication to solve their queries, leading to better conversion and productivity.
Secure end to end encryption
Whatsapp is the most reliable and trustworthy medium that offers safe and secure communication between both you and your customer. It keeps all your data safe and secure and only lets you and your client read the message.
A powerful tool to get feedback
Feedbacks are a powerful tool to improve your services. With the help of feedback, you can learn about your customer’s likes and dislikes and their personal choices, and you can modify your services as per their choices. You can also ask your customer on WhatsApp to share their feedback for your business to help your business development and growth.
How to Incorporate Whatsapp Business Chatbot into a Website?
- Check out whether you can use WhatsApp in your location or not.
- It has to be accessible on both PC and your mobile phone.
- Choose the contact number you want to use in your WhatsApp, and you can also buy a virtual number to use WhatsApp on your mobile phones.
- Download the business WhatsApp into your mobile login with the number to run it successfully
- Link this business WhatsApp with your website.
- Set up your business name and an auto-response message where you can add further company details that your customers will receive on their first visit.
- Now you’re good to go!
Why Whatsapp Business Chatbot is so Popular?
- No coding is required to implement it into your website.
- Easily accessible for both clients and business owners.
- Offer 24/7 round the clock real-time communication.
- You can easily use it on both your mobile and PC.
- Used by people worldwide.
- Worked as data collector.
- Support multiple file-formats, including text, videos, PDFs, and pictures.
- Enhance better user experience.
- Gain customers trust and boost website engagement rate.
- Build your chat flow using drag-n-drop menu.
- Motivate users to make decisions, send customers reminders, alerts, and notifications.
- Reach out to your customers directly on their mobile devices.
- Pocket friendly and also save your time.
- Leads to business growth online and offline too.
- Increase business credibility and build trust.
- Avoid human errors and flaws.
Conclusion
Artificial intelligence is now becoming a part of our day to day life. We are relying on AI technology in various sectors, including home automation, business, automobiles, etc., and Chatbot in eCommerce to handle clients is the perfect example of artificial intelligence. Large parts of businesses are dependent upon chatbots. Chatbots are playing a key role in client support in eCommerce businesses and other industries.
Whatsapp chatbot in eCommerce business is doing excellent for business growth. It does not make communication smooth but also helps increase business credibility. The popularity of WhatsApp is unimaginable, and you will be surprised to know that it has now become a robust marketing platform for many marketers.
